1. Introduction Welcome to Rentitem.lk. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
2. Information We Collect We collect information to provide better services to our users and improve our business operations. The types of information we collect include:
- Personal Information: This includes your name, email address, phone number, physical address, and any other personal details you provide.
- Payment Information: We collect payment information necessary for processing your orders, including credit card numbers, billing addresses, and bank details.
- Technical Data: Information about your device, internet connection, IP address, and browsing behavior when you visit our website.
- Usage Data: Information about how you use our website, services, and equipment.
- Location Data: Data about your physical location, if you enable location services on your device.
3. How We Use Your Information We use the collected information for various purposes, including:
- To Provide and Improve Services: Processing your orders, managing your rentals, and enhancing our services.
- Communication: Responding to your inquiries, providing customer support, and sending updates and promotional materials.
- Payment Processing: Managing payments, refunds, and security deposits.
- Analytics: Understanding user behavior and improving our website functionality.
- Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.
4. Publication of Evidence At Rentitem.lk, we are committed to maintaining the highest standards of integrity and transparency. To safeguard our business and protect our community, we have established a clear policy regarding the publication of evidence in cases of harmful actions by customers. This policy ensures that any misuse, threats, or detrimental actions against our business are addressed promptly and effectively.
Legal Actions and Publication of Evidence If a customer engages in any harmful actions that negatively impact our business, such as misuse of equipment, fraudulent activities, threats, or any other conduct that poses a risk to our operations or reputation, we will take appropriate legal action. Our primary goal is to protect our assets, our team, and our valued clients from any malicious behavior.
Collection of Evidence In such cases, we will collect all relevant evidence to support our claims. This evidence may include, but is not limited to:
- CCTV footage
- Call recordings of all parties involved with the orders
- Social media links and images
- Direct camera photos
- Invoices and order documents
- Payment receipts
- Message screenshots
- Copies of national identity cards, passports, and driving licenses
Use of Evidence in Legal Proceedings The collected evidence will be used to support our case in legal proceedings. We will work closely with legal professionals to ensure that the evidence is presented effectively and that justice is served. Our aim is to hold the responsible parties accountable and to deter any future harmful actions.
Publication of Evidence To further ensure the safety and security of our community, we reserve the right to publish all collected evidence on our website and social media platforms. This serves several purposes:
- Transparency: Demonstrating our commitment to transparency by showing that we take harmful actions seriously and address them openly.
- Deterrence: Dissuading potential wrongdoers from engaging in similar harmful actions by showcasing the consequences of such behavior.
- Community Protection: Informing our clients and stakeholders about any malicious activities to prevent others from falling victim to similar actions.
Ethical Considerations While we are committed to protecting our business, we also adhere to ethical standards in the publication of evidence. We will ensure that any published information is accurate, relevant, and respectful of privacy laws. Our goal is to strike a balance between transparency and respect for individual privacy rights.
Communication with Involved Parties Before publishing any evidence, we will make reasonable efforts to communicate with the involved parties. This provides an opportunity for the responsible parties to address the issue directly and for us to potentially resolve the matter without public disclosure. However, if the situation warrants public awareness, we will proceed with publication to protect our community.
5. Data Security We implement robust security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights You have rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal obligations.
- Restriction: Request restriction of processing your personal information under certain conditions.
- Objection: Object to our processing of your personal information where we rely on legitimate interests.
- Data Portability: Request transfer of your personal information to another service provider.
7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
9. Changes to This Privacy Policy We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
10. Contact Us If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Rentitem.lk Private Limited
No. 10/6 Ruhunukala Mawatha, Colombo 08
Email: info@rentitem.lk
Hotline: +94777186500
