Terms and Conditions

Table of Contents

  1. Introduction
  2. Rental Equipment and Services
  3. Rental Period
  4. Payment Terms
  5. Pick-Up Order Customer Responsibility
  6. Delivery Order Customer Responsibility
  7. Legal Compliance and Governing Law
  8. Miscellaneous
  9. Security for Customer Pickup Item

1. Introduction

This document constitutes a legal agreement between Rentitem.lk (Pvt) Ltd (hereinafter referred to as “the Company”) and the party stipulated on the associated Invoice (hereinafter referred to as “the Client”). By renting equipment and purchasing services from the Company, the Client agrees to comply with and be bound by these terms.

2. Rental Equipment and Services

The Client agrees to rent the equipment specifically listed and described in the Invoice (“Rental Equipment”). Only services explicitly listed on the Invoice are included. Any service not documented on the Invoice is excluded from the rental agreement.

3. Rental Period

  • Standard Rental Period: Our standard rental period is from 8:00 AM to 11:59 PM. This timeframe ensures ample opportunity to utilize the equipment throughout the day and into the evening for your event or project needs.
  • One-Day Rental Definition: A one-day rental period is strictly defined as the duration of a single calendar date. The rental must be returned before 11:59 PM on the same day it was picked up unless otherwise specified in the order document.
  • No Hourly Rentals: We do not offer hourly-based rental options. All rentals are based on full-day periods to provide maximum value and flexibility to our customers.
  • Rental Period Specification: The rental period for each item will be explicitly defined in the order documentation to ensure clarity and manage expectations for both parties.
  • Extension Requests: If you require an extension of your rental period, please contact us via WhatsApp, email, or phone call. Extension requests must be submitted and approved by our company at least 12 hours before the current rental period expires to accommodate your needs while ensuring the availability of equipment for other customers.

4. Payment Terms

  • Complete Payment Before Rental Period: All payments must be completed before the rental period begins to ensure that your rental is fully confirmed and ready for use.
  • Accepted Payment Methods: Payments can be made via cash, bank transfer, or check drawn in favor of Rentitem.lk (Pvt) Ltd, as detailed on the invoice.
  • Advance Payment for Early Orders: For orders placed at least three days before the delivery or pickup date, a 60% advance payment is required to finalize the booking process. This advance payment confirms your order and secures the equipment for your specified rental period.
  • Full Payment for Late Orders: For orders placed less than three days before the delivery or pickup date, the full amount of the order value must be paid to confirm the booking.
  • Balance Payment: Any remaining balance must be paid in full before the rental period begins. Please note that equipment will not be delivered or available for pickup until the full payment is received.
  • Cancellation and Refund Policy:
    • Cancellations Made 24 Hours Before the Rental Period: The advance payment will be refunded to the customer’s bank account.
    • Cancellations Made Less Than 24 Hours Before the Rental Period: The advance payment is non-refundable.

5. Pick-Up Order Customer Responsibility

  • Care, Custody, and Control: The client is responsible for the care, custody, and control of the rental equipment throughout the rental period.
  • Reporting Equipment Failures: Any equipment failures must be reported immediately to our company hotline. We will arrange for repair or replacement as soon as possible, with additional delivery charges applicable.
  • Inspection at Pickup: When picking up orders, customers are responsible for ensuring that all items are in proper working condition and suitable for their intended use. It is essential to inspect each item thoroughly for any existing damages or issues before taking possession of the equipment. Noting any pre-existing conditions or concerns at the time of pickup helps prevent misunderstandings and ensures a smooth rental experience.
  • Timely Return of Equipment: For pickup orders, customers are fully responsible for returning all rented items by the return date specified in the order document. Late returns will incur late fees.
  • Liability for Damages: The client is fully liable for any physical damage, lightning damage, electrical damage, or damage resulting from improper handling or operation without adequate knowledge. Any such damages will be charged to the client at the current market value of the item or the cost of replacing the item with the same or a similar product, subject to current market availability.

6. Delivery Order Customer Responsibility

  • Care, Custody, and Control: The client is responsible for the care, custody, and control of the rental equipment from the moment it is delivered and set up until it is picked up by our team, unless a technical operator is provided.
  • Inspection Upon Delivery: Upon delivery, our team will set up the equipment as per the client’s instructions. The client must inspect all items to ensure they are in proper working condition and suitable for their intended use. Any existing damages or issues must be reported to the delivery team immediately to avoid misunderstandings.
  • Provision of Installation Requirements: The client must provide all necessary installation requirements and conditions to ensure the equipment is properly set up at the location. This includes access to power sources, appropriate space, and any other specific requirements needed for the setup.
  • Technical Operator Services: If the client has ordered a technical operator to operate the equipment, most of the responsibility for the equipment’s operation passes to the technical operator. However, the client must ensure the safety of both the equipment and the technical operator at the location.
  • Proper Handling and Operation: The client is responsible for the proper handling and operation of the equipment after setup, unless a technical operator is provided. Any damages resulting from improper handling, operation without adequate knowledge, or failure to follow provided instructions will be charged to the client.
  • Security and Protection: The client must ensure that the equipment is secure and protected from theft, damage, and adverse weather conditions at all times during the rental period. Additionally, the client must ensure the safety and working conditions for the technical operator on site.
  • Reporting Equipment Failures: Any equipment failures or malfunctions during the rental period must be reported immediately to our company hotline. We will arrange for repair or replacement as soon as possible, with additional delivery charges applicable.
  • Timely Availability for Pickup: The client must ensure that all rented items are available for pickup at the agreed-upon time and location specified in the order document. Any delays in making the equipment available for pickup may incur additional charges.
  • Liability for Damages: The client is fully liable for any physical damage, lightning damage, electrical damage, or damage resulting from improper handling or operation. Any such damages will be charged to the client at the current market value of the item or the cost of replacing the item with the same or a similar product, subject to current market availability.
  • Third-Party Equipment and Compatibility: We do not assume any responsibility when customers connect third-party equipment, software, or services to our products. While we are responsible for addressing compatibility issues with our own equipment, we do not take responsibility for the compatibility of third-party products with our rental items.

7. Legal Compliance and Governing Law

This Agreement is governed by the laws of Sri Lanka, and both parties agree to comply with all applicable legal requirements.

  • Dispute Resolution: Any disputes arising from this Agreement shall be resolved through mediation. If mediation is unsuccessful, the matter will proceed to legal proceedings in the courts of Sri Lanka.
  • Use of Customer Data for Legal Evidence: As Rentitem.lk (Pvt) Ltd, we reserve the right to use various forms of customer data for legal evidence. This includes:
    • CCTV footage
    • Call recordings of all parties involved with the orders
    • Social media links and images
    • Direct camera photos
    • Invoices and order documents
    • Payment receipts
    • Message screenshots
    • Copies of national identity cards, passports, and driving licenses
  • Publication of Evidence: In the event of misuse, threats, or theft, we may publish all collected evidence on our website and social media platforms to ensure the safety and security of our community.

8. Miscellaneous

  • Responsibility for Cables and Accessories: The client is responsible for ensuring that all proper cables and accessories are received at the time of delivery and returned at the end of the rental period. Extra charges will apply for the redelivery of any missing items.
  • Manuals: Instruction manuals are not typically provided with the rental equipment but may be requested and supplied based on availability.
  • Amendments: These Terms and Conditions may be amended from time to time by the Company without explicit prior notice to the Client. Continued use of the Rental Equipment following any such changes constitutes the Client’s acceptance of the new Terms and Conditions.

9. Security for Customer Pickup Items

  • Required Identification: When picking up rental items, customers must provide a valid form of identification as security. Accepted forms of identification include a National Identity Card, Driving License, or Passport.
  • Verification Process: The identification provided will be held securely by Rentitem.lk for the duration of the rental period and will be returned to the customer upon the safe return of all rented items.
  • Alternative to Identification: If customers do not agree to provide identification as security, Rentitem.lk reserves the right to request a security deposit instead.
  • Determining the Deposit Amount: The amount of the security deposit will be determined based on the value and quantity of the items being rented. Rentitem.lk will decide the appropriate amount based on the situation.
  • Deposit Handling: The security deposit will be fully refunded upon the return of all rental items in their original condition. Any damages or late returns may result in deductions from the security deposit.
  • Non-Compliance: Failure to provide either a valid form of identification or the required security deposit will result in the cancellation of the rental order.
  • Transparency: Rentitem.lk aims to be transparent about the security requirements and will communicate the specific terms to the customer during the booking process.
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