Refund & Returns Policy

Effective: April 2026

1. Overview

Rentitem.lk (Private) Limited is a rental equipment and services provider. As our products are rented rather than sold, our refund and returns policy is structured around our rental cancellation terms.

2. Cancellation & Refund Policy

Cancellation Fee: All cancellations incur a 10% cancellation fee deducted from the advance payment or total amount paid.
24+ Hours Before Rental: Advance payment (minus 10% fee) will be refunded to the customer’s bank account.
Less Than 24 Hours Before Rental: The advance payment is non-refundable.

3. Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method.
Refund requests must be communicated via WhatsApp or email.

4. Equipment Returns

All rented equipment must be returned in the same condition as received.
Standard Rental Period: 8:00 AM to 11:59 PM on the rental date.
Late returns are subject to additional charges per our Terms and Conditions.

5. Damaged or Defective Equipment

If equipment is defective at delivery/pickup, notify us immediately. We will provide a replacement or full refund for the affected item.

6. Non-Refundable Charges

Delivery/transport fees once dispatched
Operator service fees for services already rendered

7. Contact Us

WhatsApp: +94 71 180 0903 | Email: info@rentitem.lk

This policy is subject to change. See our full Terms and Conditions.