Shipping & Delivery Policy

Shipping & Delivery Policy

Effective: April 2026

1. Delivery Service

Rentitem.lk offers island-wide delivery and pickup services across Sri Lanka. Our transport team ensures equipment arrives safely and on time.

2. Delivery Options

Standard Delivery: Equipment delivered to your specified location within Colombo and suburbs.
Outstation Delivery: Available for locations outside Colombo, subject to additional transport charges.
Customer Pickup: Collect equipment from our location at no delivery charge.

3. Delivery Charges

Delivery fees are calculated based on distance and equipment volume.
Exact delivery charges are communicated at the time of booking confirmation.
Delivery charges are non-refundable once dispatched.

4. Delivery Timeframes

Delivery is typically arranged on the morning of the rental date.
Specific delivery time windows are coordinated with the customer prior to the event.
For urgent or same-day bookings, delivery availability is subject to scheduling.

5. Equipment Pickup (Return)

Return pickup is arranged at the end of the rental period or the following morning as agreed.
Customers opting for self-return must deliver equipment back in the same condition received.

6. Delivery Responsibilities

Customer must ensure the delivery location is accessible and someone is available to receive.
Any delays caused by incorrect address or unavailability may incur additional charges.

7. Contact Us

WhatsApp: +94 71 180 0903 | Email: info@rentitem.lk

For full transport details, visit our Transport Information page.