How can we help you?

Once you reserve, we send a RES-XXX reference number on WhatsApp. The same thread carries your delivery / collection time, the on-site contact, and the return reminder. Reply to the WhatsApp thread anytime for live updates.

Same-day for Colombo and immediate suburbs (reservations confirmed before 2 pm). Outstation 1–2 business days, depending on your town. Delivery is charged on distance and load (never free; minimum Rs 500), and the delivery fee is excluded from any discount. You pin your exact drop-off location at checkout so we can quote the rate. You can also collect from our Colombo 08 warehouse, with no charge for self-pickup.

Either drop it off at our Colombo 08 warehouse, or schedule a pickup via the rider that delivered. Items are inspected on return and the refundable security deposit is released within 24 hrs if everything checks out, less any late or damage charges.

Repairs caused by normal wear or factory faults are on us. Drops, water damage, lost cables / batteries, modifications and missing items are charged from the security deposit at the published damage-rate card. We share photo evidence before any deduction, you can dispute via WhatsApp.

LankaQR, Bank Transfer / FRIMI (Bank of Ceylon), Card (Visa / Mastercard / Amex), and Cash on Delivery / Pickup. LankaQR, bank transfer and cash are fee-free, you pay exactly the amount shown; paying by card adds a 2.99% convenience fee.

If your start date is 3 or more days away, you pay 60% in advance to lock your dates and the remaining 40% before the rental starts. If your start date is under 3 days away, it's 100% upfront. The refundable security deposit is collected alongside the balance. (Approved business accounts may be granted credit terms by our team on request — see the account questions below.)

Every order holds a refundable security deposit — this applies to all customers and all account tiers. The deposit is at least one day's rental at the advertised daily rate on the product page. Verification lowers your deposit above that one-day floor, but never below it: a fully verified customer drops to the one-day floor, not to zero. The only full waiver is an in-house delivery order that we deliver ourselves; very-high-risk items are run operator-accompanied instead of on a deposit. The deposit is returned after your return is checked in, less any late or damage charges.

Yes, change anything up until 48 hrs before your start date with no penalty. Inside 48 hrs we charge a small late-change fee against the deposit. Reply on the WhatsApp thread or open a ticket with your RES number.

A Standard account is fully self-serve: confirm your email, verify both phone numbers by OTP and upload your ID — no staff approval needed, and you can order straight away. Higher tiers (Full, Corporate, Business and Partner) are reviewed and approved by our team. Corporate builds on Standard; Partner and Business build on Full. Higher tiers lower your deposit (never below the one-day floor) and unlock discounts.

Longer rentals are simply priced lower: 1–2 days 0%, 3–5 days 5%, 7 days 15%, 14 days 30%, 21 days 45%, and 30 days 60% (60% is the maximum). That duration pricing is the price, not a promo. Guest, Registered and Standard accounts get nothing beyond this. On verified accounts (Full, Business, Corporate, Partner), lifetime + loyalty + quantity + promo discounts combine, capped at 50% for every tier. For rentals over 7 days, the duration price applies on its own — other discounts don't stack on top. Delivery is always excluded from every discount.

Credit is never automatic. Our team grants it only on request from your business's administration, for the specific customer, and it's audited. Caps are 21 days for Business, 45 for Corporate and 14 for Partner accounts; Standard and Full accounts have no credit terms. Without credit, the standard 60/40 or 100%-upfront payment timing applies.

Yes, passport copy + a higher refundable security deposit is required, or a card pre-authorisation. Talk to Troy on WhatsApp and we'll set it up.