How It Works

What does renting look like from start to finish?

1. Browse the catalogue at rentitem.lk and add what you need to your cart - no account needed to look or get a price.
2. Pin your delivery location on the map so we can price delivery to your exact spot (or choose free self-pickup from our Colombo office).
3. Verify your account. A Standard account (email, both phone numbers and an ID upload) is self-serve and lets you order right away. Higher tiers unlock a lower deposit, discounts and credit.
4. Book your dates. The price you see is set by how many days you rent, on our published duration-pricing curve.
5. Pay to confirm, and we lock your items for your dates.
6. We deliver (or you pick up), you use the gear, then you return it and your refundable deposit comes back less any late or damage charges.

Do I need an account to browse or get a price?

No. Browsing the catalogue, seeing daily rates and building a cart are all open to everyone. You only need to verify an account when you are ready to place an order.

How do I pin my delivery location?

• At checkout you set where the gear goes with a map pin - drop it, use your current location, or paste a Google Maps link or address. We price delivery from your exact pin, so there is no guessing by town.
• Prefer to collect it yourself? Self-pickup from our Colombo office is free.

What do I need to place an order?

• A Standard account unlocks ordering and is fully self-serve - no staff approval and no waiting. You confirm your email and both phone numbers by OTP and upload an ID document (NIC, driving licence or passport).
• That is all it takes to book. Standard customers do not receive promotional discounts, loyalty points or credit - those come with the higher tiers below.

What do the higher tiers unlock?

• Full, Business, Corporate and Partner accounts are reviewed and approved by our staff. They reduce your refundable deposit towards the one-day floor and unlock promotional discounts; the business tiers can also be granted credit terms.
• Lifetime discount by tier: Full 5%, Business 5%, Corporate 0%, Partner 35%. Only these tiers are discount-eligible - Standard, registered and guest accounts are not.

Why do you ask for my NIC/ID, and is it safe?

• We ask for your NIC, passport or licence only to confirm who we are renting to; it protects both sides. A clear copy is enough, we do not need your original, and leaving an original is completely voluntary.
• Your documents are kept in an encrypted, access-logged archive, seen only by staff who need to, and we never sell or publish them.

Foreign customers

You are welcome. We use enhanced verification: a valid passport, plus either a higher refundable deposit or a Sri Lankan resident who can act as your guarantor. Everything else works exactly the same.

How is the rental price set?

• The price you see is the price. It is set by how many days you rent, on a fixed, published duration curve: the longer you rent, the lower the effective daily cost. Published savings off the standard daily rate run from 0% for 1-2 days, 5% at 3-5 days, 15% at a week, 30% at two weeks, 45% at three weeks, up to a 60% maximum at 30 days.
• This duration pricing is the rental price itself - it is not a promotion.

How is my booking reserved?

An item is reserved for you only after your payment is confirmed. Until then it stays open to everyone - first to pay secures it. Once your payment clears, your items are locked for your dates.

How much do I pay, and when?

• Starting 3 or more days from now: a 60% advance confirms it, and the 40% balance is due before the items go out.
• Starting within 3 days: the full amount is due upfront to confirm.
• Credit terms (paying after the rental) are never automatic - they are granted only by our staff, on request from an eligible business account, with caps of 21 days (Business), 45 days (Corporate) and 14 days (Partner). The exact figures are always on your quotation.

What payment methods can I use?

• LankaQR, scan from any bank app (the amount and reference are already filled in).
• A secure pay link for card, wallet or online banking: rentitem.lk/pay.
• Bank transfer to our Bank of Ceylon (BOC) account, using your invoice number as the reference.
• Cash at our Colombo office. Cheque is for verified business accounts only.
• After paying, please share the slip or confirmation and our team verifies it against your order.

What are the rental hours?

One standard rental day runs 8:00 AM to 11:59 PM on the same calendar date. There is no hourly or half-day rate, one flat day is the minimum, and multiple days are charged per day.

What time do I return, and what if I am late?

Please return by 11:59 PM on your booked date. If it is late but returned before noon the next day, it is 30% of the daily rate. After noon the next day, it is 100% of the daily rate, per day. If you need more time, ask us early and we will try to extend.

Inspection and care

Inspect and test every item on delivery or pickup before you accept it. From then until we collect it, the item is in your care, so please keep it safe from theft, weather and power problems, and report anything unusual to us right away.

Do you deliver?

Yes, across Sri Lanka with our own team and vehicles, never a third-party courier. Self-pickup from our Colombo office is free.

How is the delivery charge calculated?

1. Road distance from our Colombo hub to your location.
2. A round trip, since we deliver out and collect back.
3. The vehicle that fits your load, as larger or heavier equipment needs a bigger vehicle.

So it depends on both distance and load. Your quotation shows the exact figure.

Delivery timing

We schedule delivery for your event time. Share your date, time and location and we will have it arrive ready.