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A plain-language guide to renting with us, from your first message to returning the equipment. Questions any time on WhatsApp +94 77 718 6500 or [email protected].
It is free, takes a minute, and needs no account. Send us the items you want (or just describe your event), your date and time, and your delivery location or whether you will pick up.
Message us on WhatsApp or use rentitem.lk/start, and we will reply with a quotation. You are under no obligation.
Share three things and we prepare an exact written quote: (1) the items, or tell us your event and we will suggest what fits; (2) your rental date and time; (3) your delivery location or self-pickup.
Your quotation shows the rental rates, any delivery charge, any operator charge, and the refundable deposit. Rentals are charged per day, so we quote in writing rather than in chat.
1. Share your items and dates at rentitem.lk/start.
2. We send your quotation.
3. You confirm it, and we confirm availability from our side.
4. You pay the advance to lock the booking.
5. We schedule delivery or pickup for your date.
An item is reserved for you only after your advance is confirmed. Until then it stays open to everyone, first to pay secures it. Once we confirm your payment, your items are locked for your dates.
Booked 3 or more days ahead: a 60% advance confirms it, and the 40% balance is due before the items go out.
Booked within 3 days: the full amount confirms it.
The exact figures are always on your quotation.
LankaQR, scan from any bank app (the amount and reference are already filled in).
A secure pay link for card, wallet or online banking: rentitem.lk/pay.
Bank transfer to our Union Bank account, using your invoice number as the reference.
Cash at our Colombo office. Cheque is for verified business accounts only.
After paying, please share the slip or confirmation and our team verifies it against your order.
Yes, any time. Tell us what to add and we update your quotation. Changes depend on availability for your dates.
Reschedule: free if you tell us 24 hours or more before the start, subject to availability.
Cancel 24 hours or more before: we refund the advance minus a 10% cancellation fee.
Cancel within 24 hours: the advance is not refundable, as the items are locked and too late to re-rent.
Yes, if the item is free. Please ask at least 12 hours before your rental period ends. The extra days are charged at the daily rate.
One standard rental day runs 8:00 AM to 11:59 PM on the same calendar date. There is no hourly or half-day rate, one flat day is the minimum, and multiple days are charged per day.
Please return by 11:59 PM on your booked date. If it is late but returned before noon the next day, it is 30% of the daily rate. After noon the next day, it is 100% of the daily rate, per day. If you need more time, ask us early and we will try to extend.
Inspect and test every item on delivery or pickup before you accept it. From then until we collect it, the item is in your care, so please keep it safe from theft, weather and power problems, and report anything unusual to us right away.
Yes, across Sri Lanka with our own team and vehicles, never a third-party courier. Self-pickup from our Colombo office is free.
1. Road distance from our Colombo hub to your location.
2. A round trip, since we deliver out and collect back.
3. The vehicle that fits your load, as larger or heavier equipment needs a bigger vehicle.
So it depends on both distance and load. Your quotation shows the exact figure.
We schedule delivery for your event time. Share your date, time and location and we will have it arrive ready.
Our delivery team sets up the equipment, but they do not run it. If you need someone to operate it during your event, you can add a Technical Operator to your booking. With an operator, the operating responsibility is theirs, while you keep the site and the operator safe. Adding an operator includes delivery automatically.
You do not need to arrange the operator's transport. The operator travels with our own delivery team and vehicles, to your location and back, as part of the same in-house delivery. Any operator fee and travel are shown on your quotation, so there are no surprises on the day.
For full-day and extended operator bookings, please provide meals and refreshments, or the cost is added to your invoice. Half-day bookings do not require meals. We note this clearly on your quotation.
A Technical Operator is a separate service from the equipment, charged on your quotation. The fee depends on the type of equipment, the number of operators, and whether you need them for a half day or a full day. Because every event is different, we price it to your requirement.
A refundable hold that covers loss or damage while the item is with you. It is fully returned after a clean, on-time return, and is based on the item's replacement value, reduced by your verification level.
Yes. Complete more verification to lower it. Full Verified customers can reach a zero cash deposit, plus a 5% lifetime discount. Browsing and quotations need no verification.
The rental fee is what you pay to use the item (not returned). The deposit is separate and fully refundable after a clean return.
Our website prices are already our standard, fair rates. From time to time we run limited offers on selected items or dates, and longer or bulk bookings can be priced better. Verified customers save more, and Full Verified customers get a 5% lifetime discount on rental items. We apply any offer you qualify for on your quotation.
Verified account holders earn points on the final invoice of each rental. Each point is worth Rs 1 to redeem on future rentals, and points are added automatically. Points and discounts apply to rental items, not to services, delivery or late charges.
It keeps rentals safe and lowers your deposit. Browsing and getting a quotation need no account. To place an order we do a quick check: your ID plus your contact details, and a clear copy is enough. The more you verify, the lower your deposit.
We ask for your NIC, passport or licence only to confirm who we are renting to; it protects both sides. A clear copy is enough, we do not need your original, and leaving an original is completely voluntary. Your documents are kept in an encrypted, access-logged archive, seen only by staff who need to, and we never sell or publish them.
You are welcome. We use enhanced verification: a valid passport, plus either a higher refundable deposit or a Sri Lankan resident who can act as your guarantor. Everything else works exactly the same.
We collect only what we need: your name and contact, ID for verification, and your rental and payment details. Sensitive documents are kept encrypted and access-logged, seen only by staff on a need-to-know basis. We never sell your data. You can ask to access, correct or delete your data any time at [email protected].
Ready to start? Send an inquiry and we will get you a quotation.