Q.Is the item fully tested and cleaned before delivery?
A.Yes. Every unit is tested and cleaned before dispatch. If your unit has any issue, contact us within 24 hours and we will replace it.
Q.What ID and security deposit do I need to rent this?
A.Sri Lankan customers need a National Identity Card and a refundable security deposit. Foreign customers need a passport and may be asked for a higher deposit per company policy.
Q.What is the minimum rental period?
A.1 day (24 hours). Daily, weekly, and monthly rates are available, with discounts for longer rentals.
Q.Do you deliver across Sri Lanka?
A.Yes. We deliver to Colombo and suburbs same-day. Island-wide delivery is handled by our own team and vehicles (no third-party couriers). Delivery charges depend on the location.
Q.Can I pick up from your office instead of delivery?
A.Yes. Our Colombo office is open during business hours for self-pickup.
Q.Can I extend the rental if I need more time?
A.Yes. Contact us before the original return date. Extensions are subject to availability and continued payment at the agreed rate.
Q.What happens if the item is damaged or stops working during the rental?
A.Minor wear is expected and not charged. Liquid spills, drops, screen damage, or major faults caused by mishandling are charged from the security deposit per our damage policy. Contact us immediately if anything goes wrong so we can help you.
Q.What payment methods do you accept and when do I pay?
A.Daily rate plus refundable deposit is due before or at delivery. We accept bank transfer, cash on delivery, and online payment. For rentals over 1 month, contact us to discuss instalment terms.
Q.Can I cancel my booking?
A.Yes. Cancellations made before delivery are refunded fully. Once the item has been dispatched, partial refund applies depending on how much of the rental period was used.
Q.What if I need help during the rental?
A.Contact us on WhatsApp +94 777 186 500 anytime during the rental period. Our team is available to support you with any technical or operational question.
